GOV.UK

Thank you AZreal for the information

  1. https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/313355/14-05-07_Guidance_on_Rents_for_Social_Housing__Final_.pdf

    Service Charges
    2.33 In addition to their rent, tenants may also pay service charges. Rents are generally taken to include all charges associated with the occupation of a property, such as maintenance and general housing management services. Service charges usually reflect additional services which may not be provided to every tenant, or which may be connected with communal facilities rather than being particular to the occupation of a dwelling. Service charges are subject to separate legal requirements and are limited to covering the cost of providing the services.
    2.34 Authorities are expected to set reasonable and transparent service charges which reflect the service being provided to tenants. For social rent, they are also expected to identify service charges separately to the rent charge.
    2.35 Service charges are not governed by the same factors as rent. However,
    authorities should endeavor to keep increases for service charges within the limit on rent changes, of CPI + 1 percentage point, to help keep charges affordable.
    2.36 The only exception to this expectation is where new or extended services are introduced, where we expect an additional charge may need to be made. Where this is the case, authorities are expected to consult appropriately with tenants before introducing new or extended services and associated charges.

    These rise in charges does not seem to be in line with the government guidelines on either increase in rent nor increase in service charge.

    There are no new or extended services that would qualify for the exception noted in 2.36 There is, in fact, a reduction in services in getting rid of the concierge service. Expecting us to pay more for less.

    CPI – Consumer price index rose by 1.8% from 2016 to 2017

    This limits the increase in service charge to 2.8%

    not the 20% that is proposed

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